Marketing on Tap

a podcast about all things digital marketing

Episode 15

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Published on:

18th Oct 2018

2:20am

Episode 15: Sears Bankruptcy, Online Shopping, and the Death of Traditional Retailers

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This week saw the news that retail giant Sears had filed for bankruptcy protection, amongst falling sales and rising debt. Their Canadian division closed in January of this year, and it always felt the parent company wouldn't be far behind. Failure to adapt to the changing ways customers preferred to buy - online, mobile research, frictionless shopping - as well as the inability to attract a younger audience seems to have sounded the death knell for this once-unstoppable giant. In this week's episode of Marketing on Tap, we look at how Sears is just the latest in a long line of major retailers to fall to the online onslaught of Amazon and others, and ask what retailers need to do to stay relevant and profitable. Settle back and enjoy this week’s topic, brought to you in the usual unscripted manner that you’ve come to expect when Sam and Danny take the mic.

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Episode 14

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Published on:

11th Oct 2018

4:57am

Episode 14: Airlines from Hell, Customer Experience, and Employee Influencers

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Week after week, it seems we're bombarded with poor customer experience examples when it comes to airline companies. From dragging passengers off planes to charging to change the flight of a family whose 3 year old son's appendix burst, the horror stories are endless. But do these stories make any difference? With flights cheaper than ever, and companies charging for everything under the sun, are we encouraging bad behaviour due to apathy when it comes to spending our money elsewhere? In this week's episode of Marketing on Tap, we look at how airline companies take various approaches to not only their customers, but employees, and ask if we've passed the point of no return for airlines and the customer experience. Settle back and enjoy this week’s topic, brought to you in the usual unscripted manner that you’ve come to expect when Sam and Danny take the mic.

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Episode 13

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Published on:

4th Oct 2018

6:45am

Episode 13: Girl Beer, Body Shaming Tees, and Other Marketing Fails

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When brands want to stand apart from the competition, they often turn to edgy advertising to push the boundaries. This can work well, and the benefits can outweigh the risks. But when the message behind the campaign is shared without context, no amount of marketing or brand explanations can overcome the negativity. In this week's episode of Marketing on Tap, we look at how recent examples of edgy messaging gone astray cost the brands involved the goodwill of consumers, and highlighted the dangers of this risky type of marketing. Settle back and enjoy this week’s topic, brought to you in the usual unscripted manner that you’ve come to expect when Sam and Danny take the mic.

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Episode 12

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Published on:

28th Sep 2018

5:10am

Episode 12: Customer Experience, Brand Advocacy, and Being Human in Business

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Customer experience and brand advocacy go hand in hand. Get the customer experience right, and your brand advocates will grow, both internally and externally. Yet as the ways brands interact with customers adapts and changes, and technology plays as big a part as the human interaction, how is customer experience evolving? Is it, or are brands living in the past? In this week's episode of Marketing on Tap, we look at how changing customer behaviour is driving the experience, and how brands can offer a human business face, even when automation is driving the interactions. Settle back and enjoy this week’s topic, brought to you in the usual unscripted manner that you’ve come to expect when Sam and Danny take the mic.

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Episode 12

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Published on:

21st Sep 2018

5:17am

Episode 11: Tim Hortons, BlackBerry, or Why National Brands Fail

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Long viewed as one of the most-loved stalwarts of the Canadian marketplace, coffee chain Tim Hortons has had a startling fall from grace when it comes to the trust they enjoy from consumers. Almost mirroring the fall that smartphone maker BlackBerry experienced, even the brand loyalty that Tim's almost exclusively enjoyed couldn't stop the drop in love for the chain. In this week's episode, we look at once-iconic brands and ask the question - is there even such a thing as a national brand anymore? Settle back and enjoy this week’s topic, brought to you in the usual unscripted manner that you’ve come to expect when Sam and Danny take the mic.

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About the Podcast

Marketing on Tap
tips and insights on digital marketing
In this popular digital marketing podcast, marketers, authors, and craft beer enthusiasts Sam Fiorella and Danny Brown enjoy a hoppy discussion about all things digital over a cheeky pint – or two.

Topics on the menu include influence marketing, social media, brand advocacy, and a taste testing of real world digital marketing campaigns (some are smooth, others don’t sit so well).

Don’t forget to stick around for last call, where the boys will serve you up one final marketing takeaway that you can go out and apply in the real world.

The Marketing on Tap digital marketing podcast is a great primer before the weekend.

About your hosts

Danny Brown

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Over the last 20 years in the Marketing field, Danny has delivered results for some of the biggest organizations in the technology, digital and consumer industries including Ontario Lottery Gaming Corporation, BlackBerry, British Telecom, Orange, Microsoft Canada, IBM, Ford Canada, FedEX, Scotiabank, Vodafone, Dell and LG Electronics. He is the co-author of “Influence Marketing: How to Create, Manage, and Measure Brand Influencers in Social Media Marketing” from Que/Pearson, as well as the author of three other books including “The Parables of Business”. Danny holds an Associate of Marketing degree from the Chartered Institute of Marketing in the UK and is a multiple award-winning marketer and blogger; voted one of Canada’s Top 50 Marketing Blogs; and won the Hive Award for Best Social Media Blog at the South by Southwest festival.

Sam Fiorella

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With almost 30 years senior sales and marketing experience under his belt, having lead the strategy and development for over 1800 digital projects for some of the world’s largest companies and marketing agencies, Sam heads up the digital & customer experience practice here at Sensei. During this time, he has developed and managed interactive marketing campaigns for AOL America, Sears Travel, Intrawest Resort Properties, GM/Saturn, American Idol, Snyder’s of Hanover, Kraft Foods, and hundreds more, including work for dozens of leading agencies around North America. Further, Sam has designed/developed many “world-first” web-based platforms including the world’s first web-based campground reservation system, the world’s first web-based airport crisis communication platform, and the world’s first interoperable suite of marketing technologies for advertising agencies. Sam has co-authored Influence Marketing: How to Create, Manage, and Measure Brand Influencers in Social Media Marketing, published by Pearson Publishing and takes time to teach advanced digital and social marketing strategies as an adjunct professor at Rutger’s Center for Management Development and professor at Seneca College in Toronto. Sam is also a regular Digital and Social Media commentator on CBC Radio.